A message from UKTV to Virgin Media customers

Steve North's message to Virgin Media customers

You may have heard that Virgin Media has stopped screening UKTV's channels. We know that lots of Virgin customers love watching our channels and we're really sorry for the inconvenience and frustration that this causes. Many of you have got in touch to find out what's going on, so we hope that the information below is useful.

If you want to receive our channels on Virgin Media, please do let them know how you feel by calling them on 0345 454 1111 or on twitter @virginmedia.

Why have UKTV's channels disappeared from Virgin Media?

UKTV has had a partnership with Virgin Media for more than 10 years and we would have loved to continue serving their customers. Sadly, Virgin says it wants to make a huge cut in the fees that it pays so we've been unable to agree a new deal. The money we receive from partners helps us to pay for the shows and channels you love. We've increased investment in these to more than £150 million in the last year.

Which UKTV channels are affected?

Without a deal, Virgin Media UK customers can now no longer watch any of our 10 UKTV channels. These are Dave, Alibi, Gold, W, Drama, Eden, Good Food, Yesterday, Really and Home. Virgin Media Ireland customers are no longer able to watch Dave, Alibi, Gold and W.

Have Catch Up programmes disappeaed too?

Yes. Virgin Media's on demand service no longer offers access to UKTV programmes such as Jon Richardson: Ultimate Worrier, Quantico, John Bishop: In Conversation With, Inside The Ambulance, dinnerladies diaries, Carter and Harrow.

Will I receive a reduction in my Virgin Media subscription fee?

That's a question that you will need to take up with Virgin Media.

What can I do if I want to continue to watch UKTV channels?

We hope that Virgin Media will change its mind and strike a new deal with us. If you'd like this to happen, please let them know by calling 0345 454 1111, or on Twitter @virginmedia

Virgin Media customers can avoid missing out on their favourite shows right now by watching on one of the other platforms where UKTV's channels and programmes are still available. These include Sky, BT and Talk Talk, as well as Freeview, Freesat and online at UKTV Play.

We've got lots of fantastic new shows to share with you and we hope you will continue to watch them and our channels in the future.

Thank you.